Mark a shipment departed, delayed, resumed or cancelled

The buttons in the shipment header follow the journey: Mark as In Transit when it leaves, Mark as Delayed if it is held up, Mark as In Transit again when it moves, and Cancel Shipment if it will not be completed. On a phone, Cancel Shipment sits in the Shipment actions menu and the forward action in a bar at the bottom of the screen.

Before you start

• You need the Shipments: Update permission. Ask an administrator if the header shows no buttons.
• The shipment must be Pending, In Transit or Delayed. Delivered, Partially Delivered and Cancelled shipments cannot be changed.

Steps

1. Open the shipment from the Shipments list.
2. While it is Pending, click Mark as In Transit. In Mark As In Transit?, check Departed Date and Departed Time. They default to now and cannot be in the future. Click Mark as In Transit.
3. While it is In Transit, click Mark as Delayed if it is held up, then Mark as Delayed in the Mark As Delayed? dialog.
4. While it is Delayed, click Mark as In Transit and confirm. No date is asked for; the original departure is kept.
5. To cancel, click Cancel Shipment in any of these statuses. Read the Cancel Shipment? dialog and click Cancel Shipment to confirm, or Keep Shipment to back out.

Mark a shipment departed, delayed, resumed or cancelled1 / 15

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1In the sidebar, open Fulfillment.

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2Choose Shipments.

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3Open a Pending shipment.

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4When the shipment leaves, click Mark as In Transit.

5Departed Date and Departed Time default to now. They cannot be in the future.

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6Click Mark as In Transit to confirm.

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7If the shipment is held up, click Mark as Delayed.

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8Click Mark as Delayed to confirm.

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9When it moves again, click Mark as In Transit.

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10Confirm. No date is asked for this time.

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11To cancel, click Cancel Shipment.

12Read the dialog. Undelivered orders return to Packed and stay listed as Removed.

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13Click Cancel Shipment to confirm, or Keep Shipment to back out.

14The shipment is Cancelled and the header actions are gone.

15The shipment is Cancelled and the header actions are gone.

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Watch this as a video (mark a shipment departed, delayed, resumed or cancelled)

Caution

Cancel Shipment? says: Fulfillment orders not yet delivered will return to Packed and become available to add to a new shipment. They stay listed on this shipment as Removed. When an order has already been delivered it adds: Delivered fulfillment orders stay delivered, so the shipment will end Partially Delivered. Cancelling cannot be undone.

What happens next

Action	Toast	New status
Mark as In Transit from Pending	Shipment marked as in transit	In Transit, with Shipped set to the departed date and time
Mark as Delayed	Shipment marked as delayed	Delayed
Mark as In Transit from Delayed	Shipment marked as in transit	In Transit
Cancel Shipment	Shipment cancelled	Cancelled, or Partially Delivered if any order was delivered

The departed date and time are refused with Enter the departed date and time., That departed date and time doesn’t exist in your time zone. or Departed time can’t be in the future. If the change is refused, the dialog shows the reason or Could not update the shipment. Please try again. When the shipment changed in the meantime and the action no longer applies, the dialog closes and the reason appears as a toast instead.

Related

• Shipments overview
• Mark a fulfillment order delivered
• Remove a fulfillment order from a shipment